Green Theory policies
RETURN
POLICY.
At Green Theory, we are committed to providing high-quality medical cannabis products and excellent patient care. Due to the nature of our products and strict regulatory guidelines, all sales are final. However, we will always work to resolve any issues when possible.
Limited exceptions
We will consider limited exceptions in the following situations:
- Defective products (e.g., a faulty vape cartridge)
- Incorrect product received due to a fulfillment error
- Products damaged before pickup or delivery
This applies to all products, including apparel and accessories.
How it works
- Let us know within 30 days of your purchase.
- Bring the product with you so we can check it. For delivery orders, call or email us and we’ll work out the easiest way to make it right.
- If approved, we’ll exchange it for the same or a similar product. In rare cases, we may offer store credit instead.
Have a concern?
If you have a concern, please reach out to our team:
Email: [email protected]
Phone: (202) 597-7012
In-store: Speak to any manager on duty
We will do our best to find a fair resolution in line with DC regulations and product safety policies.